Customer Service

NYC WOODWORKING has emphasized total customer satisfaction for over 30 years. As a result, our business is characterized by strong relationships with a dedicated and loyal client base.

To Our Customers

We believe in providing our customers with a wide selection of diverse products, servicess, responsive communication regarding any questions or concerns, and personalized assistance with any client needs. A detailed Return Policy is provided at the conclusion of this page to answer many of your questions in advance. Please use the contact information below regarding the status of all existing and newly processed orders.

For your convenience, please select the method of contact for customer service that is most appropriate for you.

Customer Service By Phone

You may contact our customer service department by calling 1(877)335-3622. Service hours are from 10am until 8pm, Monday through Friday, Eastern Time.

Customer Service By Email

To contact our customer service department by email, please write to info@firstwoodworking.com. If you are writing about an existing order, please be sure to reference your order number.

Following Up On Orders

If you wish to follow up on an order, please call or write to our customer service department using the contact information listed above. We can help you with tracking, changes, cancellations, exchanges and returns. It will help us if you have your order number handy when you call.

Return Policies

If you wish to make a return or exchange, please follow these steps:

1. Contact our customer service department and obtain an RMA (return merchandise authorization) number. Our warehouse will only be able to accept return packages clearly marked with an RMA number.
2. Pack and seal your return security in its original packaging. Clearly mark the RMA number on the outside of the box. Packages must be returned postage paid. We also recommend that you insure all packages since otherwise you will be responsible for any damage during the return shipment. firstwoodworking.com will not accept C.O.D. deliveries.
3. Ship the product to us, insured, postage paid.

Frequently Asked Questions

To help with common questions, we ve prepare a list of frequently asked questions (see menue on the left) along with corresponding answers.

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